The Investigative Case Management System (ICMS) project was initiated to provide ten separate and diverse regulatory investigation teams within the New Zealand Ministry of Business, Innovation & Employment (MBIE) with a single, common application platform to manage the end to end investigation workflow, yet still provide each of the participating Business Unit’s (BU) a level of configuration required to support their unique business processes.
The common system, which replaces a range of disparate applications will provide a consistent, repeatable process for all MBIE investigations, enhance the accuracy and efficiency of data collection, and provide secure data sharing across the Ministry.
After looking at over 40 vendors from across the globe, Xanalys was selected based on the strength of their “XIM” Investigative Case Management platform, the experience and expertise of the Xanalys team, the feedback from their clients and their understanding of MBIE’s business goals.
Stu Lumsden, MBIE ICMS Business Owner, stated…..
“The first Phase of the Project to deliver ICMS to the initial BUs (with 150+ users) has been successfully delivered to an aggressive timescale and quality standard. Throughout the project there has been excellent levels of communication and collaboration across the Project Teams. Our front line users love the product and are talking about how much easier it is to undertake case management with this system.
While working across different time-zones, Xanalys also provided onsite presence & support for items such as requirements workshops & go-live support, along with the provision of an onsite Xanalys support representative for the go-live and life of the contract.
I look forward to the continued collaboration between Xanalys and MBIE, for the continued high-standard of delivery for the remaining BU’s, and for the ongoing support of the Live Service .”