Professional Standards

Professional Standards Departments in any kind of organisation have an interest in recording all complaints and responding to them in a timely manner. How a complaint is handled can make all the difference to the future attitude of the complainant. Contact needs to be established as quickly as possible after receiving a complaint and then maintained as the investigation unfolds, whether it can be resolved internally or whether it must be referred for independent scrutiny. In an environment of ever-changing regulatory requirements, you need a tool to analyse and present information without having to rely on IT specialists to create your reports.

Link Explorer can help with this by providing easy-to-use reporting capability, tracking progress and flagging up if there are any bottlenecks in the process. Whether you use a dedicated database application to track cases, or whether the data has been consolidated from different sources, you can use Link Explorer’s flexible, easy querying capability to present your data in any of a number of different ways, be it in report format for progress reporting, a spreadsheet for statistical information, or as a link chart which may highlight connections and relationships of which you were previously unaware.

From receipt of a complaint to delivery of your defence, our professional standards auditing and investigation solutions give you the upper hand.